Thank you to the 136 of you who took the time to respond to our annual Member Survey. Here are the main headlines.
About You
11% are in excellent health
33% are in very good health
36% are in good health
19% are in fair health
1% are in poor health
50% of your first heard about DOCTORnow by word of mouth/recommendation, which is very encouraging.
The remainder found us via (in popularity order):
The Smart cars, previous knowledge of a GP, adverts/mailshots, internet search and local knowledge.
Our Surgery
89% are very satisfied with our opening hours, 100% are at least fairly satisfied
95% are usually able to get a parking space
94% find it very easy to get into the building, 99% find it at least fairly easy
91% find our receptionists very welcoming and helpful, 100% find them at least fairly helpful
95% find our surgery very clean, 100% find it at least fairly clean
Our Phone Services
64% have left a message for a doctor to call them
71% of these are very satisfied with the length of time it took to receive a call back, 98% are at least fairly satisfied
90% find it very easy to get through on the phone, 100% find it at least fairly easy
59% find it very easy to speak to a doctor on the phone, 91% find it at least fairly easy
71% find it very easy to speak to a nurse on the phone, 96% find it at least fairly easy
67% find it very easy to get test results on the phone, 94% find it at least fairly easy
Seeing a Doctor
92% have seen a doctor within the last 6 months
94% are generally able to see a doctor within 24 hours of requesting an appointment
Of those who weren't, the most common reason was that there was an appointment with a doctor they didn't want to see
Waiting Time in the Surgery
96% normally have to wait less than 15 minutes after their appointment time to be seen
86% are quite happy with how long they have to wait
Seeing the Preferred Doctor
80% have a preferred doctor or doctors
94% of these see their preferred doctor at least a lot of the time
Seeing Our Doctors
96% feel the doctor is very good at giving them enough time, 100% feel the doctor is at least good
95% feel the doctor is very good at listening to them, 99% feel the doctor is at least good
95% feel the doctor is very good at asking about their symptoms, 98% feel the doctor is at least good
92% feel the doctor is very good at explaining what could be causing their symptoms, 98% feel the doctor is at least good
94% feel the doctor is very good at explaining tests and treatments, 98% feel the doctor is at least good
92% feel the doctor is very good at involving them in decisions about their care, 97% feel the doctor is at least good
95% feel the doctor is very good at treating them with care and concern, 98% feel the doctor is at least good
94% feel the doctor is very good at taking their problems seriously, 99% feel the doctor is at least good
87% feel the doctor is very good ad advising them of any additional costs, 94% feel the doctor is at least good
96% have definite trust in the doctor
Seeing Our Nurses
60% have seen a nurse in the last 12 months
82% of these found it very easy to get an appointment, 100% found it at least fairly easy
82% feel the nurse is very good at giving them enough time, 100% feel the nurse is at least good
80% feel the nurse is very good at listening to them, 100% feel the nurse is at least good
84% feel the nurse is very good at asking about their symptoms, 100% feel the nurse is at least good
71% feel the nurse is very good at explaining tests and treatments, 100% feel the nurse is at least good
78% feel the nurse is very good at involving them in decisions about their care, 100% feel the nurse is at least good
80% feel the nurse is very good at treating them with care and concern, 100% feel the nurse is at least good
77% feel the nurse is very good at taking their problems seriously, 98% feel the nurse is at least good
75% feel the nurse is very good at advising them of any additional costs, 98% feel the nurse is at least good
Out Of Hours Care
70% have called one of our doctors out of surgery hours
89% of these are very satisfied with the phone call, 100% are at least fairly satisfied
59% had a doctor go to visit them
96% of these were very satisfied with the home visit, 100% were at least fairly satisfied
Other Services
Services people are most aware of are travel vaccinations and mole assessments.
Services people are least aware of are ultrasound scans and sexual psychotherapy.
Overall Satisfaction
92% are very satisfied with the level of care they get from DOCTORnow, 98% are at least fairly satisfied
99% would recommend us to others
